From 1 November 2026, WindTre will raise the monthly fee on some of its fixed-line plans, with increases of between €2 and €3 a month. Customers who receive the notice can either accept it or switch provider without penalties or deactivation charges, but the window closes on 31 October, so there are barely more than two weeks left.
Who is affected
Not every fixed-line customer is involved. The increase applies only to those who have received the specific notice, included in the August 2026 Conto Telefonico (phone bill) and repeated on the “WINDTRE Informa” page of the website. The exact amount depends on the plan and appears in your personal notice.
At the moment there is no official list of the plans affected by the change. If you have a WindTre landline, the first thing to do is re-read your August bill and look for the section on contract changes.
The stated reasons
According to WindTre, this is a repositioning of its plans, also driven by the need to maintain the level of service. WindTre has also reserved the right to pass on to customers, in future, any increases in wholesale costs, including the deactivation fee, to the same extent.
How to cancel or switch provider
Anyone who doesn’t want to pay more has until 31 October 2026, which is 60 days from the date the notice was sent. The request must give “Modification of contractual terms” as the reason. The channels available are:
- registered post with return receipt to the Servizio Disdette in Milan;
- certified email (PEC), at [email protected];
- a call to 159;
- WindTre stores;
- the form on the official website.
One detail that is easy to get wrong: if you want to keep your number and move to another operator, you must start the number transfer with the new provider by the same date. Sending WindTre a cancellation alone is not enough.
If you have instalments running
If your line includes a purchase paid in instalments, such as a modem or a smartphone, you can either keep paying the remaining instalments on the current terms or settle the balance in a single payment. The choice must be stated in the cancellation request, before you leave the operator.
What we think
Two or three euros a month sounds like little, but over a year it comes to €24-36: enough to justify comparing the competition’s offers, especially for anyone on an old contract that has never been reviewed. The fact that the notice arrives inside the bill, rather than in a dedicated message, makes it easy to miss, which is why it’s worth checking straight away.
Our advice is practical. Before cancelling, compare other operators’ offers for your area, because fibre or FWA coverage varies from address to address. If there are good alternatives where you live, the price change is a chance to renegotiate or switch; if not, the cost of any disruption during the changeover could outweigh the saving. If your connection is by radio, take a look at our in-depth piece on FWA, 5G and Wi-Fi 7, and at Iliad 5G Box.
For information on your own case, WindTre refers customers to 159 or its stores.
Written by the SpazioiTech newsroom with the help of AI tools, from facts verified across at least two independent outlets, and checked before publication. Spotted a mistake? Tell us.
Translated from the Italian original. Read in Italian
